This program is limited to residential application only and does not apply to commercial or industrial use. This warranty is extended to the original purchaser ONLY and is not transferable. It is the responsibility of the installer and/or home owner to inspect planks prior to installations. Planks not visually or physically acceptable should be put to one side and possibly used in another location of the room. Republic Floor accepts no responsibility for costs of product or labor when planks with visible defects have been installed. Seasonal expansion and contraction of wood flooring is normal and not a manufacturing defect. As wood is a natural product industry standards allow for a defect and irregular tolerance of up to 5%.
LIMITED LIFETIME STRUCTURAL WARRANTY Republic Floor™ warrants that the residential flooring sold under this Warranty is, at the time of sale, free from defects in material and manufacture and that it conforms to Republic Floor’s standard specifications for the product category. Republic Floor further warrants that when installed and maintained according to Republic Floor specifications and when used according to its intended purpose, the flooring will not delaminate, separate, buckle or cup as a result of a manufacturing defect. If your Republic Floor product fails for any of the above reasons, Republic Floor will replace or repair, at its option, a portion, or all of the flooring at no cost to the original purchaser as long as the original purchaser still owns the property where the floor was installed. Republic Floor warranty is only extended to flooring maintained in Normal Environmental Conditions. Meaning that the heating and ventilating systems are working to maintain an interior humidity level between 30% to 50% and a room temperature between 60ºF to 80ºF year round. Color variations, mineral streaks, and small knots are considered part of the natural character and beauty of wood flooring and are not considered manufacturing defects.
FINISH WARRANTY Republic Floor™ warrants that the factory-installed finish on the Flooring is, at the time of sale, free from defects in material and manufacture and that it conforms to Republic Floor’s standard specifications for the finish. Republic Floor further warrants that when maintained according to Republic Floor’s cleaning and maintenance instruction (visit the following links for Republic’s installation and used for its intended purpose, the finish will not wear through to bare wood for 25 years from the date of purchase of our Gloss reduction is not considered a manufacturing defect and is not included in this warranty. Finish warranty excludes any surfaces checks/splits caused by improper environmental conditions, scratches, indentations, and color change from indoor UV light or sunlight. The Republic Floor installation and maintenance instructions MUST be followed as condition for these Warranties to have effect. You may obtain these instructions directly from Republic Floor™ NOTE: Moldings are not included under our Finish Warranty
WARRANTY EXCLUSIONS Failure to maintain the environment at a humidity range of 30% to 50% year round and a room temperature of 60º to 80ºF. • Checks, splits, delamination caused by improper environmental conditions. • Color variations in flooring are a natural occurrence due to species, age, character of flooring and exposure to UV light or sunlight. For these reasons, new and/or replacement flooring may not match display samples and/or existing flooring. • Due to color variations of product and/or samples, Republic Floor™ is not responsible for the consumer matching flooring to other wood products, such as cabinets, stair railings, trim and any existing moldings. • Normal exposure to sunlight will bring about changes in the shading of any hardwood floor as the floor ages. Area rugs should be moved occasionally as they block sunlight and may give the appearance of discoloring under the rug. This is not a product defect. • Improper installation/maintenance and failure to adhere to Republic Floor installation/maintenance instructions. • It is the responsibility of the installer and/or the homeowner to inspect boards prior to installation. Republic Floor™ accepts no responsibility for costs of product or labor when boards with visible defects have been installed. • Indentations or scratches caused by furniture, appliances, pet claws, spiked or damaged heels, pivot points, sand and pebbles or other abrasive materials. • Installation over radiant floor heating with a surface temperature in excess of 85° F. • Damage due to water and/or moisture including but not limited to damage resulting from broken or leaking pipes, wet mopping, weather conditions or natural disasters is excluded from Republic Floor™ warranties. • Insect infestation after product leaves our facility. • Abuse, neglect, abnormal use or misuse, application of solvents, corrosives, or other chemicals, etc. improper cleaning or maintenance products. • Squeaking or popping sounds on stapled or nail down products.
CUSTOMER CLAIM POLICIES Claim forms can be found on • Claim must be presented by the original Dealer/Distributor that purchased the material through Republic Floor. • Claim must have Dealer/Distributors invoice number from Republic Floor that the claim is associated with. • Products sold over the internet are prohibited by Republic Floor, and carry no warranty if purchased online. • Claim form is to be filled out, and faxed to our offce. • Claim form must be complete, including square footage installed, square footage of complaint, material type, Republic’s original invoice# and purchase date, installation date and clear pictures showing area(s) of complaint. • Claims are handled directly with the Dealer/Distributor. All findings will be sent to the Dealer/Distributor along with a letter of acceptance or denial of the claim. It is up to the Dealer/Distributor to pass findings along to the end user.
CUSTOMER SERVICE Any claim under the Residential Limited Warranties shall be made by contacting your retailer within 30 days after it has been detected. Proof of purchase, including the date of purchase, must be presented to make a claim. All claims must be filed through your Republic Floor dealer. If Republic Floor™ accepts a claim under the Residential Limited Warranties; it will repair or replace, as its portion, the affected Republic Floor flooring materials. If the design for which a claim is made is no longer available, Republic Floor will replace the affected Republic Floor flooring materials with another design of equal value. These warranties are not transferable. They extend only to the original end-consumer.